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FREQUENTLY ASKED QUESTIONS

CONTACT US FOR MORE INFORMATION

ARTWORK QUESTIONS

We need an Adobe Illustrator Vector file in version CS6 or earlier, saved as eps, ai or pdf. The file should have no placed or imported images in it.
Email what you have and we let you know what needs to be done so your order is not held up due to artwork problems. We can sometimes fix your logo quickly with little or no charge. However, if your artwork is complex issues, we may have to charge a small art fee based on the time spent fixing it. Typically we charge $50.00 per hour.
We have a talented in-house art department that is available to create a logo design for you. For simple jobs we may not even charge you for this service. However, our standard art fee is $50/hr.

You can e-mail your artwork to: artwork@groupatlanta.com. For larger files over 5mb please email info@groupatlanta.com for more information.

Yes. We archive every art job that we do for our clients. This means that once we have your logo on file there is usually not a need to send it to us again. We can also make revisions and/or changes to your logo or add text underneath (usually) at no charge.

ORDERING PROCESS QUESTIONS AND OVERVIEW

You can either order directly online (at the individual product page) or by contacting us by email, or you may call us at at 1.800.381.4332
We are a manufacturing facility and do not have a retail store. All of our products are available online. However, we do offer samples that are explained here.
Custom imprinting your logo on an item requires printing plates, film, setting up the engraving laser or embroidery tape charges (just to name a few). These costs are independent of the actual costs of imprinting and are set-out under the "Set-up" section of your order confirmation. Although these are one-time costs, for certain items there may be re-set charges on certain products, which will be noted separately.
Immediately after placing your order you will receive an e-mail with instructions on how to send us your artwork. Once we receive your artwork and our art department has set-up your proof you will receive an e-mail or fax containing your Order Confirmation and Virtual Art Proof. You must approve your order and artwork to begin production. If we have any questions or need any other information from you, we will contact you immediately. Our goal is 100% customer satisfaction. We will keep you informed as to your order status throughout the ordering process and will send you a shipping information sheet including your tracking numbers when your order is on its way.
Sorry, but no. Our ordering process is set up to furnish proofs after we have received your order and payment information.
We are a Georgia-based corporation. Therefore, those clients who have offices in Georgia or are having their products shipped to locations in Georgia must pay applicable sales tax.

We do everything possible to prevent mistakes on orders. Before we begin production of your order you must sign off on a complete Order Confirmation and Digital color art-proof. For orders in excess of $2500 (when time allows) we will do a pre-production proof.

We Guarantee that we will ship your order exactly as you approved on your Order Confirmation and Art Spec and that it will arrive On-Time and error-free. We have a 30+ year impeccable reputation for service & quality and take customer satisfaction very seriously.

Keep in mind that we will be happy to send you a sample and encourage you to take advantage of this offer whenever possible.

PAYMENT INFORMATION

Due to the permanent nature of producing custom products, all first-time orders must be paid for before shipping. You can pay by credit card (Visa/Mcard/Amex), company check or any other standard, legally-recognized form of payment. Customers wishing to be put on Account status must fill out a credit application. Large Organizations and Government Purchasers may use corporate purchasing cards. If you choose to pre-pay by company check we cannot process your order until your check clears our bank.
Please fill out and submit this form: creditcardform
We charge your credit card on the day that your Order Confirmation and Art Proof are approved. In some cases we only charge the production portion of the order, and charge shipping separately after your order ships.
We offer open account status to qualified businesses. Please note that it takes up to 30 days to process credit requests. If you need your items in a hurry you may prefer to pay by credit card for this order.

TURNAROUND TIME & RUSH ORDER QUESTIONS

We can produce thousands of promotional items and apparel in as little as 24 hours. We must have all details of your order, approved artwork and payment information by by 9:30 am.

Rush service only applies to actual production time after order approval. Time does not include artwork production or shipping time frames. For questions concerning timing of your order please call us.

Turnaround time varies with each product and is usually listed as the last item (Production Time) under the descriptive copy for each product. Average turnaround time is 5-10 days after art proof approval. Some products are available on rush order as explained here

ORDERING SAMPLES

Absolutely. Please see our sample policy here

MINIMUM ORDERS & BLANK ITEMS

We specialize in corporate merchandise and are not a retail site for individual purchasers. Although we would like to accommodate orders for 1 item at a time that simply is not our business. We make every effort to keep our minimum order quantities as low as possible, but sometimes we just have to say no.

Minimum quantities are listed as the starting pricing column. However, sometimes there will be an Absolute Minimum quantity of 1/2 the listed quantity. This minimum usually requires an additional "less than minimum" charge and varies in the amount from product to product. If you have questions concerning an "Absolute Minimum" please feel free to contact us

We require a minimum order amount of $200 per order.

OVER AND UNDERRUNS QUESTIONS

Because we produce items in bulk, we always try to run a few extra pieces in case there are quality issues. Depending on the item that you order, that quantity can vary from 5% - 10%. We make every effort to meet your quantity exactly, but overruns are billable on a pro rata basis. This is a standard practice in our industry. Arrangements can be made prior to production for exact quantity but this may require an additional charge.

SHIPPING INFORMATION

Most of our products ship from factories in other states, therefore we do not have local pick up facilities.

No problem. Just provide your billing account number during the ordering process and we'll take care of it for you.

We prefer to ship by either Fedex or UPS. The shipping method is determined by your in-hands date, location of your destination, time-frame and cost factors. Shipping is charged at prevailing freight rates by carrier and we can ship on your account if you would like. If freight charges are not specified on your Order Confirmation we will bill your freight post-shipment and may show up as a separate charge on your credit card. Our standard freight method is UPS Ground Service.

No Problem. Depending on the complexity of your shipping instructions we may have to add a small, per-location drop-ship charge, but that wil be discussed in advance.

Yes. We have shipped all over the world and we can handle everything from Customs to packaging.

We guarantee that we will ship your items on the designated day via the method that you have approved. However, ownership of the goods passes to the customer once we deliver them to the carrier. We will do everything within our power to help you with any situations you encounter. All of the major carriers that we work with have policies relating to these situations that you should investigate prior to placing your order.

Just contact us. Please have your job number or customer name handy and we can answer your questions immediately. Keep in mind that you will receive a confirmation and your tracking information on the day that your order ships.

Production times stated on each product page are estimates only and may vary. Please advise us ahead of time if your in-hands date is firm or if you need your items by a particular time of day. Unless we are notified otherwise, we assume that the standard production time is appropriate.

IMPRINTING QUESTIONS

Imprint options are the various methods in which your product can be branded with your logo. Please see this link for a full description of imprint variations: imprints

Yes, in some cases. This is standard practice on orders of $2500 or more.

In most cases no, however there are some products that we can imprint for you.

FINDING THE EXACT PRODUCT YOU WANT

We are happy to help you find any product you need. Please contact us with the details about the product you need.

With name brands like Godiva, M&M's, Mrs. Fields, Life Savers, Harry & David, Starbucks, Ghirardelli and Godiva we offer the best of the best in food gift baskets, chocolates, cookies, brownies and all other types of food gifts. From our delicious English Butter Toffee and superb Chocolate Pecan Turtles to our Chocolate Covered Almonds, and delicious Peppermint Bark candies, we excel like no other food gift company.
ORDER SAMPLES GLOSSARY FOOD CATEGORIES CONTACT US

Food baskets, cookies and chocolates make great gifts or promotional items and are a fantastic way to advertise your organization. Custom food gifts are perfect for holidays, special events, and employee recognition.With custom chocolates, not only are you giving the recipients a delicious treat they're sure to enjoy, you're also including a customized message, logo, or slogan advertising your business or promoting your brand.

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